frame

It has been stated that, as is often true with frame conflicts, the misunderstanding could be easily resolved if either party stepped back to reflect and try a different approach, instead of plunging resolutely down the same path.

In the video clip( located in the Week Six Documents and Resources folder, you will see how misunderstanding resulting from divergent frames (interpretations) can snowball into a more challenging situation.

The full video transcript is available in Documents and Resources (Week Six).

After watching the video; 

• Apply the knowledge you have gained from the last six weeks of this course.
• Consider whether in a given situation, one or more frames are more helpful in understanding and addressing an issue?
• Analysis – Explain “why.” You may offer additional examples to support your answer.