Reflection on Reading Assignment and videos

M6.A1 – From  Favorite Topic –First, tell your classmates about your favorite topic in  Part 3,  4 and 5, pages 71-155 of The Definitive Guide to Social CRM Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers and Profits. Write at least three paragraphs and tell us what the topic was, why it was interesting to you and how you think it applies or has been applied in either businesses you have dealt with or have been involved with either as a customer or an employee.After you have submitted your post, reply to at least two other classmates’ posts. Show some critical thinking in both your original post and in your replies. A simple “I agree,” or “Yes, I’ve experienced that too,” is not good enough. You are welcome to express contrasting views with one another, but please remember the rules of Netiquette in all posts.Use the 2 +2 Model in your postings to two other students.Remember to write at least 3 paragraphs    Discussion Board Expectations -3,   then respond to 2 classmates.Type your answers into the reply box below and click the “Post Reply” button. You must create your own post before you can see posts from other students.This assignment is worth 45 points. Discussions are intended to promote student participation in the class and are graded on the fact that you express ideas and critical thinking, not just yes or no, or I agree or disagree with short answers. Please tell us why you think a particular way.With all discussions, you are required to post a minimum number of replies at least two hours before the closing of the discussion to give other students a time to respond.See the rubric for how the assignment is graded.Please remember the rules of Netiquette in all posts.