Health Care Management (Ambulatory Care Admin)
Do NOT copy from the internet! PATIENT COMPLAINT BASKET TESTThe administrator of a clinic has received the following series of patient complaints:The parents of a patient alleged that the physician rudely rushed off their daughter’s symptoms; shortly thereafter, the daughter was diagnosed elsewhere with a malignant brain tumorA patient complained that the physician refused to provide a letter to her employer stating she needed more time off from work, and she threatened to sue if the letter was not forthcomingA patient complained that his bill was too high, that the physician had misinformed him about one of his test results, and that this caused a delay in treatmentA patient was angered when her biopsy was put off because of the physician’s vacation plans, delaying a diagnosis of metastasized breast cancer by four weeksA patient complained that confidentiality was breached by an employee who discussed his case outside the clinic in a social setting: the patient demanded that the employee be firedA patient requested a refund because the clinic lost X-ray films depicting progress of his pituitary tumorA patient accused a physician of improper sexual conductA patient relayed a series of minor complaints against the physician and the clinic, requesting that the remaining bill of $38.00 be written offCase Discussion QuestionsClassify the complaints by severity on a scale from one to three, where one is the most severe.Select one of the severe complaints and recommend a solution.