Case Study
May 30th, 2022
Review the attached case study and answer the following questions below
- Would a TNA be needed in this situation? Why or why not? If yes, who would you want to talk to?
- Based on the case as presented earlier, what KSAs need to be trained?
- Why was the commission insisted on training the whole company when the problem is clearly only Mr. Pettipas? Elaborate.
- For the training to be effective, what other things do you think need attention?
- What would you suggest in the way of evaluation of the training? How would you convince top management that it would be worth it?
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