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ecommerce: Journey Mapping

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March 22nd, 2022

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Create a user experience map for your $1000 Challenge business. We will be exploring both the customer journey and the employee journey.

Follow steps 1-3 from the below article to explore opportunities to improve the user experience from internal and external to the organization. 

1) Create a persona

2) Define stages

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3a) Define customer interaction 

3b) Define employee/organization interaction

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