Question 1 of 20
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Question 2 of 20
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Which theory of motivation emphasizes the importance of perceived probabilities of desired outcomes?
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A. Expectancy theory
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B. Equity theory
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C. Maslow’s theory
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D. Hawthorne’s theory
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Question 3 of 20
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If an individual’s __________ self-concept is too far removed from his or her real potential to achieve it, he or she may develop feelings of inadequacy or failure.
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A. real
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B. ideal
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C. true
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D. sense of
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Question 4 of 20
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If you, as a supervisor, want others to be motivated, it starts and stops with:
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A. your boss.
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B. your subordinates.
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C. the community.
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D. you.
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Question 5 of 20
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There are four ways to delegate. Which is NOT one of them?
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A. Stewardship
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B. Delegation dump
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C. Macrodelegation
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D. Gofer delegation
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Question 6 of 20
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There are four causal factors influencing job satisfaction: organization-wide factors, job-content factors, immediate work-environment factors, and:
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A. promotional opportunities factors.
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B. personal factors.
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C. training factors.
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D. role clarity and conflict factors.
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Question 7 of 20
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The method most commonly used to change attitudes is:
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A. sensitivity training.
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B. more pay.
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C. punishment.
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D. greater recognition.
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Question 8 of 20
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Which of the following is NOT one of the reasons to let police officers participate in making decisions that can affect them?
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A. Participation fosters a sense of teamwork.
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B. Participation increases commitment, which increases productivity.
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C. Participation makes others believe that you really care about their welfare and work.
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D. Participation does not foster a sense of teamwork.
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Question 9 of 20
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Which of the following needs is NOT included among Maslow’s hierarchy of needs?
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A. Ideal self needs
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B. Social needs
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C. Neurotic needs
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D. Self-concept needs
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Question 10 of 20
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The main reason supervisors do NOT reward employees more often is:
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A. they think they lack the time and creativity to come up with ways to do it.
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B. they think the employees get enough feedback at their annual reviews.
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C. they think the employees do not need it.
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D. they do not want to spoil the employees.
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Question 11 of 20
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Productivity is:
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A. output divided by input.
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B. equivalent to profit.
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C. the output of the labor contributed by members of the organization.
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D. not related to the quality and quantity of the services that an organization is in business to provide.
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Question 12 of 20
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Team training a diverse workforce demands a lot of:
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A. legal backing.
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B. materials.
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C. emotional intelligence.
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D. authority.
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Question 13 of 20
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Question 14 of 20
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What is composed of those activities, sentiments, and interactions that are necessary for group survival?
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A. The required system
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B. The personal system
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C. The emergent system
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D. The group social system
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Question 15 of 20
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__________ refers to the feelings of closeness and camaraderie that bind the members of a group together.
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A. Cohesiveness
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B. Motivation
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C. Productivity
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D. Performance
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Question 16 of 20
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Intergroup behavior involving police organizations is rarely of a win/lose variety, because police organizations are:
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A. essentially cohesive.
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B. independent of very few groups in society.
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C. usually independent.
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D. not generally looked on as being interdependent groups.
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Question 17 of 20
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__________ can lead to contentment and can sometimes lead to groups becoming lethargic, negatively affecting group productivity.
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A. Complexity
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B. Conflict
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C. Cooperation
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D. Competition
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What’s This? |
Question 18 of 20
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5.0 Points |
Two key indicators of cohesiveness within an organization are:
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A. employee turnover and attendance.
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B. morale and productivity.
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C. satisfaction and productivity.
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D. efficiency and effectiveness.
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Question 19 of 20
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Conflict occurs as the result of competition for limited resources and:
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A. compatible goals.
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B. competition.
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C. rewards.
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D. coaching.
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Question 20 of 20
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5.0 Points |
In the maturity continuum, the pronoun for best defining independence is:
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A. you.
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B. me.
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C. us.
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D. I.
Question 1 of 20
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The volume of messages in a police agency is NOT determined by:
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A. the total number of members in a work unit.
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B. the nature of its communication networks.
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C. subformal channels.
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D. the degree of interdependence among the organization’s various activities.
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Question 2 of 20
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A detective’s decision concerning how thoroughly to investigate a particular case would be an example of a/an:
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A. street-level decision.
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B. supervisory decision.
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C. allocation decision.
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D. policy decision.
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Question 3 of 20
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5.0 Points |
In lateral communication, authority is absent; its place is taken by:
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A. persuasion.
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B. specialization.
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C. loyalty.
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D. conscience.
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What’s This? |
Question 4 of 20
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5.0 Points |
The clearest, most convincing message to the receiver is the one conveyed by:
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A. an example.
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B. one-way communication.
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C. e-mail and fax.
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D. more information.
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What’s This? |
Question 5 of 20
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Interpersonal and organizational communications both depend on __________ to ensure accuracy in the transmission and reception of messages.
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A. word meaning
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B. explicitness
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C. people
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D. feedback
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Question 6 of 20
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__________ communications fail to provide for feedback and evaluation of messages.
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A. Open-loop
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B. Closed-loop
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C. Participative-style
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D. Free-rein
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What’s This? |
Question 7 of 20
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The basic component of a police command and control system is __________, often assisted today by a computer.
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A. automatic vehicle monitoring
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B. the radio
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C. a telephone
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D. None of the above
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What’s This? |
Question 8 of 20
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The tendency of supervisors to give employees higher ratings than they deserve is termed:
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A. the halo effect.
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B. central tendency.
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C. supervisor leniency.
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D. the career effect.
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Question 9 of 20
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The three key purposes of performance evaluation are:
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A. reprimand, praise, and feedback.
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B. behaviorial motivation, control, and feedback.
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C. trust building, communication, and trust.
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D. criticism, discipline, and feedback.
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Question 10 of 20
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5.0 Points |
A problem employee can be malcontented, immoral, unprofessional, and:
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A. satisfied.
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B. ethical.
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C. criminal.
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D. None of the above
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Question 11 of 20
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The bottom line test of a police agency is the:
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A. goal setting.
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B. spirit of performance.
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C. decision making.
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D. consensus seeking.
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Question 12 of 20
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5.0 Points |
The final step in setting objectives is:
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A. development of alternative strategies.
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B. feedback.
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C. evaluation.
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D. identification.
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Question 13 of 20
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If a program fails to have its intended effects because it is never fully carried out, the situation is called a/an:
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A. political failure.
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B. implementation failure.
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C. theory failure.
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D. causal failure.
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What’s This? |
Question 14 of 20
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Which of the following is NOT one of the cornerstones of modern police strategy?
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A. Preventive patrol
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B. Immediate response to calls
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C. Selective incapacitation
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D. Follow-up investigation
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What’s This? |
Question 15 of 20
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The Kansas City Preventive Patrol Experiment was actually conducted in what city?
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A. Kansas City
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B. San Diego
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C. Newark
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D. St. Louis
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Question 16 of 20
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The reactive beats in the Kansas City study received what treatment?
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A. Normal levels of patrol
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B. Additional levels of patrol
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C. Delayed response times to calls
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D. All preventive patrolling eliminated
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Question 17 of 20
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Most police officers are assigned to the __________ function.
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A. detective
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B. patrol
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C. investigative
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D. narcotics
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Question 18 of 20
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Detectives spend most of their time in the office doing all of the following EXCEPT:
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A. reading.
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B. talking on the telephone.
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C. interviewing witnesses and victims.
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D. writing.
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What’s This? |
Question 19 of 20
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__________ repeat-offender tactics include extensive surveillance of suspected active repeat offenders.
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A. Aggressive
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B. MCI
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C. Proactive
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D. Incapacitation
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Question 20 of 20
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“POP” stands for:
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B. personnel-oriented policing.
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C. police on patrol.
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D. proactive operational programs.
Question 1 of 20
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According to Gulick and Urwick, the best way to divide labor is by purpose, process, persons or things, and:
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A. financial considerations.
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B. the preparedness cycle.
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C. interoperability.
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D. place.
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Question 2 of 20
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__________ originated the term and concept of “functional supervision.”
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A. Max Weber
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B. Gulick and Urwick
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C. Frederick W. Taylor
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D. Ken Blanchard
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Question 3 of 20
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5.0 Points |
Participative management is an example of which of the following approaches to organizational improvement?
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A. Human development approach
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B. Structural design approach
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C. Strategic management approach
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D. Police organizational approach
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What’s This? |
Question 4 of 20
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In Gulick’s seven activities of management, abbreviated POSDCORB, what does the “P” stand for?
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A. Proposing
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B. Planning
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C. Pushing
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D. Pulling
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Question 5 of 20
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Question 6 of 20
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Geller suggests that applying the learning organization model to policing would be difficult because:
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A. police officers have difficulty learning concepts.
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B. there is skepticism about research.
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C. there is lack of cooperation from police administrators.
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D. learning is unimportant.
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What’s This? |
Question 7 of 20
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Which of the following individuals examined the applicability of the learning organization to police agencies implementing community-oriented policing?
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A. Chris Argyris
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B. Peter Senge
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C. Leanne Alarid
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D. Pam Collins
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What’s This? |
Question 8 of 20
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Question 9 of 20
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An agile organization’s primary component is:
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A. rules.
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B. span of control.
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C. written policies.
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D. speed.
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What’s This? |
Question 10 of 20
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Interorganizational collaboration is important to avoid:
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A. conflict.
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B. interference.
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C. waste.
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D. All of the above
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What’s This? |
Question 11 of 20
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__________ inform us that there will be fewer people available for police work.
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A. Demographics
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B. Political scientists
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C. Police chiefs
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D. Historians
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What’s This? |
Question 12 of 20
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Actual collaboration involves the sharing of which of the following?
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A. Resources
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B. Expertise
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C. Authority
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D. All of the above
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What’s This? |
Question 13 of 20
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The number and __________ of civilian police employees has increased and will result in major divisions of a police agency being commanded by civilian employees.
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A. power
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B. ability
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C. diversity
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D. salary
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What’s This? |
Question 14 of 20
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5.0 Points |
Police abuse of authority could potentially be reduced by:
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A. greater supervision.
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B. increased accountability.
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C. systematic data collection.
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D. All of the above
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What’s This? |
Question 15 of 20
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__________ percent of African Americans believe they have been profiled by the police.
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A. Twenty
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B. Forty
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C. Sixty
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D. Eighty
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What’s This? |
Question 16 of 20
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Which system is NOT a part of the central role of police in homeland security?
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A. Security system
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B. Criminal justice system
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C. Operability system
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D. Safety system
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What’s This? |
Question 17 of 20
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5.0 Points |
Which of the following is a finding by the bipartisan congressional committee that investigated the problems that occurred during and after Hurricane Katrina?
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A. Many conditions led to lawlessness and violence
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B. The lack of a government public communications strategy delayed relief.
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C. Military assistance was critical for restoring law and order.
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D. All of the above
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What’s This? |
Question 18 of 20
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__________ includes prevention, protection, response, and recovery.
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A. Technology cycle
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B. Preparedness cycle
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C. Training cycle
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D. Community engagement cycle
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Question 19 of 20
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__________ are entities that serve multi-agency policing needs by providing information to patrol officers, detectives, management, and other personnel on specific criminals, crime groups, and criminal activities.
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A. Fusion centers
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B. Reaction centers
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C. Protection centers
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D. Information centers
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What’s This? |
Question 20 of 20
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5.0 Points |
Whick is NOT a principle of the Compstat system?
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A. Accurate and timely intelligence
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B. Effective tactics
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C. Rapid deployment of personnel and resources
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D. None of the above
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