Unit 4 Assignment – Queue Problem

Author:

April 15th, 2022

Instructions

In this analysis, we will examine the queuing theory and apply it to wait times at a call center.

Review the discussion and sample problem.

Srivastava, T. (2016). Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya. Retrieved from

Now we will perform optimization using the same methodology but with different values. Use the values below (or download them here call_center [Excel file]) and perform the optimization.

Unit 4 assignment table.JPG

Include a one-page description of your findings

Include a copy of your Excel spreadsheet with each stage of the problem worked.

Attached File:

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